QuickBooks Error 15104: What It Is and How to Fix It

QuickBooks Error 15104 can be frustrating, but our expert tips and tricks can help you overcome this issue and keep your accounting software up to date.

Jul 28, 2023 - 03:16
Jul 28, 2023 - 03:15
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QuickBooks Error 15104: What It Is and How to Fix It

QuickBooks is a popular accounting software that has revolutionised the way businesses manage their financial data. However, like any other software, it is prone to errors that can cause inconvenience and affect productivity. One such error is QuickBooks Error 15104, which can occur while updating QuickBooks desktop or downloading a payroll update. In this blog, we will discuss what this error is, its possible causes, and how to fix it.


What is QuickBooks error code 15104?


QuickBooks error code 15104 is an update error that occurs when users attempt to download a payroll update or update QuickBooks desktop to the latest version. The error message usually reads, "The update program cannot be initialised." This error can occur due to several reasons, including incomplete installation or damaged program files.

Causes Of QuickBooks Error 15104


QuickBooks Error 15104 can occur due to various reasons. Some of the common causes include:

  1. Damaged or corrupt QuickBooks installation files.

  2. Firewall settings that prevent QuickBooks from accessing the internet.

  3. Incorrect Internet Explorer settings.

  4. Issues with the download location.


Symptoms Of QuickBooks Error 15104


Users may encounter the following symptoms when QuickBooks payroll update 15104 occurs:


  1. The QB freezes or crashes.

  2. The computer shuts down unexpectedly.

  3. The QuickBooks program fails to update or download the latest payroll updates.

  4. The system responds slowly to user inputs.

  5. The error message "Error 15104: Failed to update the payroll subscription" appears on the screen.


How do I fix error 15104 in QuickBooks Desktop?

Here are some steps you can follow to fix QuickBooks Error 15104:


  • Run QuickBooks Desktop as Administrator: Right-click on the QuickBooks icon and select "Run as administrator."

  • Verify your Internet connection: Ensure that your Internet connection is stable and working correctly.

  • Rename the QuickBooks Desktop Update Folder: Navigate to C:\Program Files\Intuit\QuickBooks(year)\Components\DownloadQBXX. Rename the folder "DownloadQBXX" to "DownloadQBXX.old."

  • Update QuickBooks Desktop: Try to download the update again by clicking on the "Update Now" button from the Help menu. If the error persists, move on to the next solution.

  • Check your Antivirus or Firewall Settings: Make sure that your antivirus or firewall settings are not blocking the QuickBooks update.

  • Repair QuickBooks Desktop Installation: Repair the QuickBooks installation by going to the Control Panel and selecting "Programs and Features" and then "QuickBooks Desktop." Click on the "Uninstall/Change" option, select "Repair," and then click "Next."


How do I fix error 15271 in QuickBooks?

QuickBooks Error 15271 is another update error that can occur while updating QuickBooks desktop or payroll. Here are some steps to fix it:


  • Exit QuickBooks Desktop: Close QuickBooks Desktop and all other running programs.

  • Download the latest payroll update: Download the latest payroll update by clicking on the "Employees" tab and selecting "Get Payroll Updates."

  • Update QuickBooks Desktop: Try updating QuickBooks desktop by clicking on the "Update Now" button from the Help menu.

  • Install the update manually: If the error persists, you can try downloading and installing the update manually by downloading it from the Intuit website.


QuickBooks Error 15104 and 15271 can be frustrating, but by following the above steps, you can fix them and get back to managing your business finances smoothly. Always remember to back up your data before making any changes to your QuickBooks installation. If you continue to experience issues, it's best to seek help from a QuickBooks expert or contact the QuickBooks support team.

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