Why QuickBooks Error 15225 Is Holding Back The Payroll Updates?

Sep 7, 2023 - 06:13
Sep 7, 2023 - 06:18
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Why QuickBooks Error 15225 Is Holding Back The Payroll Updates?
QuickBooks Error 15225

If you are asking a question to yourself, why "I am getting error 15225 while updating payroll"? Then, we must tell you that you are not alone. Several QuickBooks users have complained of this exact error that interrupts them in accessing payroll service. There is a high chance that you must have seen QuickBooks Error 15225 when installing fresh updates or QB Desktop for the first time. A practical reason might be the incomplete or improper manner of installing the application or the updates. Moreover, digital signatures might add to the list of reasons if you are currently employing an outdated Microsoft Edge version or QuickBooks. These are the components that are critical to downloading all the QB updates. This article is curated for all of you facing the symptoms of QuickBooks malfunctioning and delay in performance. Know the factors behind it & the efficient ways of addressing these factors.

It is totally normal for a new QuickBooks user you might find QuickBooks showing error code 15225 confusing. Call at +1-855-948-3646 & talk with our experts to rectify this issue as early as possible.

What Actions Provoked the QuickBooks Error Message 15225?

It is not always true that a single error will trigger payroll update error 15225. There might be a concoction of several factors that resulted in causing this issue. So, knowing the factors affecting the payroll feature will ultimately help you in resolving it. The following are a few of the prime reasons that need your attention.

  1. If the configuration of your Internet Explorer is incomplete or incorrect, which is halting the process of updating the payroll function.
  2. If the QuickBooks Desktop application is not verifying your digital signature. It might be because you are using an outdated signature & you should update it.
  3. Poor internet connectivity might be the factor that is stopping you from downloading the updates successfully. 
  4. When the setting of your firewall or any third-party security software is wrongly configured.
  5. Damaged or corrupted Windows OS installation files are disrupting the QB updating process.
  6. When your QB company files are corrupted.
  7. Your Window Registry file might get corrupted, leading to QuickBooks error 15225.

Read More:- How To Solve QuickBooks Error PS027

Beneficial Approaches for Rectifying QuickBooks Maintenance Release Error 15225

The following are the seven significant ways that might assist you in eradicating this error. If one method does not work, then go to the next one.

Troubleshooting Method 1: Internet Explorer should recognize QuickBooks as a Trusted Site

If the Intuit official website or related websites like QuickBooks are not part of the trusted sites in Internet Explorer, then it might throw the QuickBooks 2021 error 15225. Therefore, to change the settings, follow the steps below:

  • Double-click the Internet Explorer icon & launch it.
  • Now, click on the Gear icon & under it, choose Internet Options.
  • Then, go to the Security tab & from there, click on the option for Trusted Sites.
  • Thereafter, choose the option of Sites to add the domain address for: 
  • QB users who are using the US version must add the following:
    • quickbooks.com
    • .intuit.com
  • QB users who are using the Canadian version must add the following:
    • quickbooks.ca
    • intuit.ca
  • Then, click on Close & then choose Apply.
  • Lastly, after making all the changes choose OK.

 Troubleshooting Method 2: Installing the Digital Security Certificate for QuickBooks Desktop software

If you want to establish a strong & secure network connection, you must possess a digital security certificate. This certificate guides you on how to keep safe the QB company file data, so to manually install it implies these steps:

  • Start by clicking on the Start tab & in the search bar, type: QuickBooks.exe file name.
  • Then, when you find the file, right-click on it & then select the Properties from the list.
  • Now, the Properties window will be displayed on the screen & from there, click on the Digital Signatures tab.
  • In the tab, a Signature list will appear & in it, you can see Intuit Inc.
  • Click on it, then on Details.
  • Post that, choose View Certificate & a new window will appear.
  • From there, choose the General tab & select the option for Install Certificate.
  • Then, click on the Next option multiple times until you see the Finish option.
  • In the end, choose Finish & reboot your computer & again, begin installing the updates & see if the QuickBooks error 15225 is gone.

Troubleshooting Method 3: Correctly set up the Windows OS firewall 

In the firewall setting, you have to add the port exception for the QuickBooks software. 
Now, if you have installed several versions of QuickBooks Desktop on a single system, follow the steps for each QB version.

  • For starters, type Firewall in the search panel of the Start menu.
  • In the Windows firewall window, locate & choose the Advanced settings.
  • Then, by right-clicking on the Inbound Rules option, choose the New Rule.
  • Click Port & then click Next.
  • Post that, mark the TCP option.
  • Now, proceed further & enter the correct port number for each QuickBooks version under the Specific local ports field.
    • QB Desktop 2020 & later: 8019, XXXXX.
    • QB Desktop 2019: 8019, XXXXX.
    • QB Desktop 2018: 8019, 56728, 55378-55382.
    • QB Desktop 2017: 8019, 56727, 55373-55377.
  • Now, after adding the numbers, click on Next & select the option of Allow the Connections.
  • Click Next & mark each profile & again choose Next.
  • Then, create a New Rule & name it like QBPorts(year).
  • Lastly, select the Finish option & save all the above changes you made.

Note: The procedure for QB 2019, 2020, and the above versions make Use of the dynamic ports, which are different from the above. 

Troubleshooting Method 4: Fix the issue by uninstalling & reinstalling QuickBooks Program 

Before performing the solution, you might be worried that the data might get deleted from the company file. But it won't, as this method will clean install QB to fix any problem related to your QB company file. Therefore, you can get rid of QB update error 15225. Remember that if you have signed in as a regular user in Windows, you cannot uninstall the QB application, so it is mandatory to be logged in as an Admin.

  • Firstly, click on the Start tab on the desktop screen
  • In the search bar, you will find the Control Panel by typing it in the search box & press Enter.
  • Now, click on the option of Programs & Features in the Control panel window.
  • Afterward, choose Uninstall a Program.
  • Now, you will see the list of all the applications installed on the computer. Find & choose QB software.
  • Then, select the option of Uninstall/Change & then Remove.
  • Lastly, choose Next & after uninstalling again, download the QB application from the official website.
  • Subsequently, double-click the downloaded file to install it.

Troubleshooting Method 5: Updating the application

Sometimes, simply updating the QuickBooks Desktop Program can rectify errors. For that, firstly, you should shut down the application & all the processes running related to QB. 

  • Now, after you launch the Task Manager from there, click on the Processes tab.
  • Browse for all the instances of QB & then right-click on each of them.
  • Then, select the option of the End process.
  • Now, this action will close the software & then you have to reboot your PC.
  • Post all of this, launch your QuickBooks program & navigate to the Help tab.
  • Select Update QuickBooks from the Help menu.
  • Lastly, choose the option for updating the software & choose Update Now.

Troubleshooting Method 6: SSL setting in Internet Explorer needs modification

The SSL settings maintain the connection between the server & your browser; therefore, these settings need to be set correctly. 

  • Now, when you open Internet Explorer, go to the top right-hand side corner.
  • From there, choose the tools icon & click on Internet Options.
  • In the General tab, choose Delete & select the option for Temporary Internet data files.
  • Then, choose Delete again.
  • From the Connections tab, choose the LAN settings.
  • In the LAN Setups option, tick mark the box for both
    • Automatically Detect Settings
    • Proxy servers
  • Afterward, choose OK & tick mark SSL 2.0 & SSL 3.0 boxes.
  • Then proceed forward & delete the check mark for the box beside the Check for publisher’s certification option.
  • Lastly, select OK & close the browser.

Troubleshooting Method 7: Modifying the advanced setting of Internet Explorer 

If the above method does not prove to be effective in terms of resolving QuickBooks Desktop error 15225, then implement this solution by further modifying the Internet Explorer settings.

  • Choose the Tools icon in the Internet Explorer browser & choose Internet Options.
  • Then, in the Advanced section, select the option for Settings.
  • Now, under the Security tab window, remove the tick mark for Do not save encrypted pages to disk.
  • Checkmark the box against Use TLS 1.2 & select OK.
  • After you are done, select the Done option to save the modified changes.
  • Lastly, launch the application & download your payroll updates.

Wrapping Up!!

We apprehend the stress of splitting the attention between running your business & focusing on multiple clients. Additionally, when you encounter an error, the frustration further gets triggered. 

Therefore, after thoroughly reading this article about QuickBooks Error 15225, you might take a sigh of relief. Implementing the above methods will assist you in eliminating all the problems caused due to error code 15225. However, even after using the solutions, the issues are coming back & forth in the application call at +1-855-948-3646. There may be some internal glitches present in the QuickBooks program that are preventing the troubleshooting solutions from working. So, have a chat with our technical team of experts & get your business back on track.

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