Guided Steps to Resolve ‘QuickBooks Payroll Update Not Working’ Error

In the given blog we will aware of all the whys and hows of the QuickBooks Payroll Update Not Working and find the easiest resolutions.

Oct 4, 2023 - 01:18
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Guided Steps to Resolve ‘QuickBooks Payroll Update Not Working’ Error
QuickBooks Payroll Update Not Working

QuickBooks is an invaluable tool for countless organizations, from tracking expenses to processing payroll. However, like any software, QuickBooks can sometimes throw a wrench in your operations. One of the frustrating issues users encounter is the ‘QuickBooks Payroll Update Not Working’ error.

This error can be a major headache, especially when trying to ensure your employees are paid accurately and on time. This comprehensive guide will explore the causes behind this error and provide practical solutions to get your QuickBooks Payroll running smoothly again.

At QuickBooks Error Solutions, we specialize in resolving complex QuickBooks issues just like this one. Do not let payroll problems disrupt your business. To make your life simpler, our knowledgeable crew is here. Contact us today for a hassle-free QuickBooks experience!

Causes of QuickBooks Payroll Update Not Working

Before we delve into the solutions, let us understand what might be causing this error:

  1. Internet Connection Issues: An unstable or slow internet connection can hinder QuickBooks' ability to download and install payroll updates.
  2. Outdated QuickBooks Version: Using an outdated QuickBooks version can lead to compatibility issues, causing payroll updates to fail.
  3. Corrupted Payroll Files: If your payroll files are corrupted or damaged, it can disrupt the update process.
  4. Incorrect Time and Date Settings: Incorrect time and date settings on your computer can interfere with the update process.
  5. Firewall and Security Software: Overzealous firewall or security software settings may block QuickBooks from accessing the necessary servers for updates.

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Solutions for QuickBooks Payroll Update Not Working Issue

Now that we have identified potential causes, let us explore practical solutions to tackle this error:

Solution 1: Check Your Internet Connection

A stable and high-speed internet connection is crucial for QuickBooks updates. Here is what you can do:

  • Ensure deploying a stable internet connection.
  • Disable VPNs or proxy servers that might hinder updates.
  • Temporarily turn off any firewall or security software that could be blocking QuickBooks.

Solution 2: Install the most recent version of QuickBooks.

Outdated software can cause compatibility issues, so it is vital to keep QuickBooks up to date:

  • Navigate to the option ‘Help’ menu in QuickBooks.
  • Choose ‘Update QuickBooks Desktop.’
  • Click on ‘Update Now.’
  • Make sure to select ‘Reset Update’ and then click ‘Get Updates.’

Running the Verify and Rebuild Data utility in QuickBooks is a helpful step to address and resolve data issues within your company file. Here is a more detailed guide on how to perform these actions:

To Verify Data:

  1. Open your QuickBooks company file.
  2. Click on the ‘File’ tab located at the top menu bar.
  3. Select ‘Utilities’ from the drop-down menu.
  4. Choose ‘Verify Data’ from the Utilities submenu.
  5. QuickBooks will start verifying your data for any issues or inconsistencies. Depending on the size and complexity of your company filing, this procedure might take some time.
  6. After the verification is complete, QuickBooks will provide a message indicating whether any data issues were found. If issues are detected, it will prompt you to run the Rebuild Data utility to resolve them.

To Rebuild Data:

  1. Open your QuickBooks company file.
  2. Click on the ‘File’ tab again at the top menu bar.
  3. Select ‘Utilities’ from the drop-down menu.
  4. Choose ‘Rebuild Data’ from the Utilities submenu.
  5. QuickBooks will display a message warning you to back up your company file before proceeding with the rebuild. It is highly recommended to create a backup at this point.
  6. Follow the on-screen instructions to save a backup if you have not already done so.
  7. After the backup is created, QuickBooks will begin the rebuilding process. This may take some time, especially if your company file is large.
  8. Once the rebuild is complete, QuickBooks will provide a summary of the process, including any issues that were fixed during the rebuild.
  9. Review the summary to ensure that the data issues have been resolved.
  10. Close and reopen QuickBooks to see if the issues you were experiencing have been resolved.

In QuickBooks, running the Verify and Rebuild Data program may frequently fix common data-related issues. Before doing these steps, you must, however, make sure that you have a current backup of your company file because the rebuild procedure might significantly alter your data. If you continue to experience issues after running these utilities, you may need to seek additional technical support or consult with our QuickBooks customer support for further assistance at 1.855.738.2784.

Solution 3: Repair or Reinstall QuickBooks

If QuickBooks itself is causing the issue, repairing, or reinstalling the software can help:

  • Close QuickBooks.
  • Select the ‘Control Panel’ option from the Start menu on your desktop.
  • Under ‘Programs and Features,’ choose ‘Uninstall a Program.’
  • Find QuickBooks in the list, choose it, and then click 'Uninstall/Change.'
  • Choose ‘Repair’ and follow the prompts.

Solution 4: Verify Payroll Subscription

Sometimes, issues can arise from problems with your payroll subscription:

  • Select the 'Employees' menu in QuickBooks.
  • Click on the option that says ‘My Payroll Service,’ followed by clicking ‘Account/Billing Information.’
  • In the next step, log in with your Intuit account info.
  • Verify your subscription status and update payment methods if needed.

Solution 5: Correct Time and Date Settings

Incorrect system date and time settings can cause problems with QuickBooks updates:

  • In the bottom-right corner of your desktop, click the right mouse button.
  • Select ‘Adjust date/time’ and make sure the date, time, and time zone are correct.
  • Click ‘OK’ to save the changes.

Preventive Measures

The preventive measures are important for ensuring the smooth and secure operation of QuickBooks. Here is a bit more detail on each of these measures:

1. Regularly Update QuickBooks Software:

Why: Keeping QuickBooks up to date is crucial for compatibility with the latest tax updates, bug fixes, and security patches. New tax laws and regulations may require software updates to ensure accurate financial reporting.


  • Set up automatic updates if available.
  • Manually check for updates regularly.
  • Download and install updates promptly.

2. Maintain a Stable Internet Connection:

Why: An interrupted or unstable internet connection during software updates can lead to incomplete installations or data corruption.


  • Use a secure and high-speed connection to the internet.
  • Consider scheduling updates during off-peak hours to minimize disruptions.

3.Keep Firewall and Security Software Updated:

Why: Firewalls and security software protect your computer from malicious threats, but they can also block legitimate software like QuickBooks if not configured properly.


  • Ensure your firewall and security software are up to date with the latest definitions.
  • Configure firewall rules to allow QuickBooks access to the internet.
  • Add QuickBooks as an exception in your antivirus or security software settings.

Additionally, here are some more preventive measures for using QuickBooks effectively and securely:

4.Regular Backups:

Why: Data loss can happen due to various reasons, such as hardware failure or accidental deletion. Regular backups ensure you can recover your data in case of such incidents.


  • Set up automatic backups within QuickBooks.
  • Store backup copies securely offsite, in case of physical damage to your computer or office.

5.User Permissions:

Why: Limit user access to only what is necessary for their roles to prevent unauthorized changes or access to sensitive financial data.


  • Set up user roles and permissions within QuickBooks.
  • Regularly review and make sure to update user permissions as required.

6.Secure Passwords:

Why: Weak or easily guessable passwords can compromise your QuickBooks account's security.


  • Use strong, unique passwords for your QuickBooks account.
  • When creating and storing complicated passwords, think about utilizing a password manager.

7.Employee Training:

Why: Ensure that your employees are educated about best practices for using QuickBooks securely and avoiding common pitfalls.


  • Provide training and resources on QuickBooks usage and security.
  • Encourage employees to report any suspicious activities.


Dealing with the ‘QuickBooks Payroll Update Not Working’ error can be aggravating, but if you have approached the problem in the proper way, you can repair it quickly and easily. These solutions walked you through the probable reasons for the issue, as well as give you some remedies that you can put into practice to get your QuickBooks Payroll back on track.

We are aware of how important it is for your company to have a payroll system that always operates efficiently. You may count on the assistance of our professional staff at every stage of the process. Do not let problems with payroll get in the way of running your business. Get in touch with us right now 1.855.738.2784 for reliable assistance with QuickBooks.

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