QuickBooks Error 557: Why Attempt To Download Payroll Updates Failed?

Larry Wilson

Oct 3, 2023 - 03:55

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QuickBooks Error 557: Why Attempt To Download Payroll Updates Failed?

What comes to mind when you hear the words "small-business accounting & bookkeeping application"? The first word that rings a bell is QuickBooks. This Intuit product, loaded with major automated & advanced features, is one of the topmost choices of every business. This application meets all digital accounting needs with easy-to-access templates for creating invoices, charts, spreadsheets, bills payments & building business plans.

However, QB payroll service is a massive hit among small to mid-size businesses. You can calculate, file & pay taxes & perform crucial payroll functions with QB payroll service. You need timely & constant updates to keep the payroll running swiftly on the system. But what if an error shuts down all these updates? Ever heard about QuickBooks Error 557?

An error message will pop up in QB, forcing the software to shut down while upgrading payroll. Windows XP, Vista, 7 & 8 are among the OS reporting this issue. QuickBooks error 557 is encountered during the updates or after the updates. An inactive payroll subscription is the most common reason that triggers error 557 in QuickBooks. But it is not the only reason to know more major reasons & the ways to resolve these factors. We have specially crafted this informative article to give you insights into this error.

We completely understand how frustrating & confusing QuickBooks showing error message 557 can be. You can call +1-855-865-0042 & talk with the support team, as they will surely help you out of this mess.

Principle Factors Setting off the Payroll Configuration Error

Understanding the factors that provoke the unable to update payroll error 557 will give you clarity on why it is happening to you. Moreover, you will use the correct solution to eradicate the issue efficiently. The following are a few of the major factors that need your attention.

If the payroll subscription is not active or expired in the QuickBooks program.
When you are trying to download the payroll updates on a poor Internet connection.
If, before starting the downloading process of payroll updates, you have not updated the QB application to its newest version.
When the time & date setting in your computer is wrongly configured.
If your Internet Explorer browser is improperly configured & needs modifications.
Many malware & virus attacks have left your QuickBooks software infected.
Interruptions from the firewall settings or the third-party application make you abort the installation process.
When the Windows OS crashes due to sudden power shutdowns.

9 Ways to Totally Remove "Why Am I Getting Error Code 557 in QuickBooks?"

The following are the solutions curated for you to eliminate the QuickBooks 2018 error 557. Do follow the procedure precisely for positive results.

Troubleshooting Method 1: Reactivating the QB payroll subscription

For starters, open the CAMPs login page & sign in to your QB account.
Now, from the Manage your QuickBooks page, choose the account you want to reactivate.
Now, under the Product & Services section, click on the Payroll Subscription tab.
Then, you will see a blue color toolbar. Under it your payroll subscription status will be visible.
Post that, click on Resubscribe in case you see the status saying Canceled.
Afterward, double-check check the details you entered in the Reactivate Subscription field are correct.
Now, choose Save & then Continue.
Also, verify the billing details.
When you are ready, choose the Reactivate option.
Then, click Got it! Subsequently, when the new subscription is activated.
Lastly, go back to your QB application & see if you can download the new updates for payroll.

Troubleshooting Method 2: Check the validation of the payroll service key

An active subscription to the payroll service is crucial to download the recent updates for payroll. Sometimes, you have to verify the authenticity of your service key when in the payroll center. The subscription status is displayed as inactive. Whereas the subscription status in QuickBooks is displayed as active.

In the QuickBooks program, click on the Employees tab.
Then, continue & choose the My Payroll Service option.
Under it, choose Manage Service Key.
Now, you will see the window for QuickBooks Service Keys. From there, click on the Edit tab.
Then, choose the Add option & enter the service key number.
Post that, click on Next & then click on Finish.
Now, on the Payroll Update text, choose OK.
In the end, check if the status is now showing Active.

Troubleshooting Method 3: Undertake the process of updating QuickBooks software

Attempting to update the payroll service in an outdated QB application mostly throws the unable to update payroll error 557. So, before conducting any updates, firstly, update the QB application to its recent release.

Begin with closing your company files & exit from the QB application.
Now, by right-clicking on the QB's icon, click on the Run as Administrator option in the drop-down list.
Now, the No Company Open window will be displayed on the screen & from there, choose the Help tab.
Then, choose the Update QuickBooks Desktop option.
Post that, click on the Options tab & tick the Mark All option & click Save.
Then, choose the Reset Update checkbox under the Update Now tab.
Proceed further & choose the option saying Get Updates & once the process is done, close & again open the application.
Lastly, click on Yes to install the Updates.

Troubleshooting Method 4: Modifying the settings for date & time

You won't be able to download the payroll updates if the date & time settings in your system are not correct. It will create problems with the internet connection. Therefore, modifying the settings might resolve the issue.

Firstly, in the Taskbar window right, click on the Date & Time bar, which will be present in the bottom right corner of the screen.
Now choose Adjust date/time option & then click on Change date and time.
Proceed to type the right time and date & select the Apply option.
Lastly, click on OK & restart the system.

Troubleshooting Method 5: Remove the EntitlementDataStore.ecml file from the computer

When you delete this file, you have to re-register the QB application. That will automatically fix the issue of faulty registration.

Now, to open the File Explorer window, hold the Windows & E keys together.
Then, from the folder, follow the path for C:\ProgramData\Intuit\Entitlement Client\v8.
Now, when you see the EntitlementDataStore.ecml file, right-click on it.
Proceed & select the Delete option & click Yes on the confirmation text.
Now, launch your QB program & in the Product Registration window, type in the required details correctly.

Troubleshooting Method 6: Make corrections to the Windows registry entries

In the search panel of the Windows Start tab, type in Command.
Now, you don't have to hit Enter but hold the Control & Shift keys together & then select the Command Prompt dialogue box.
Now, click on Yes from the permission panel.
After that, a black screen will be visible to you in the Command prompt window.
Now, you have to type 'regedit' on the black color screen & hit Enter.
A registry editor will open where you have to look out for the entry concerning the code error 557 & click on it.
In the File section, choose Export & look for a suitable location to save the backup key from the save-in list.
Also, name the file while saving it.
Then, click on the 'Selected Branch' under the export range box.
Go on & now click on the Save tab & save the particular file with the .reg extension.
Lastly, back up all the QB-related entries.

Troubleshooting Method 7: Start doing the SFC scan

Employ the system file checker scan to find any error in your computer that will be resolved automatically.

Click on the Windows Start tab & search for the Command prompt window.
Now, when you find it click to open.
Proceed further & type SFC/Scan Now in the command window.
By this action, your system will run the file checker utility.
Let it run & browse the computer for errors.
At last, when the scan is completed, restart your computer.

Troubleshooting Method 8: Restoring the system to the previous time & date

Log in to the Windows OS as an Admin & then click on the Start tab.
Now, choose All Programs & then choose Accessories.
Then, click on System Tools.
Now, proceed further & select the System Restore tool.
Post that, click on Restore My Computer to an earlier time option & then choose Next.
Afterward, choose Next & pick any of the system restore points.
Then, a confirmation text will be displayed on the screen. Choose Next in it.
Lastly, when the process ends, reboot your PC.

Troubleshooting Method 9: Scan the computer for any malware or virus attacks

If you have an antivirus application will prevent malware & virus attacks on the QB. If you get a QuickBooks desktop error 557, employ a malware tool to scan the entire computer to find the persisting viruses. The symptom of a malware attack is the system lagging issues. Even the crashing of QuickBooks software can also be included as a sign. Therefore, deleting damaged & corrupted files from the application detected by the scan will surely rectify the issue.

Summing Up!!!

We hope that this article has cleared out all your doubts about QuickBooks Error 557. Implementing the solutions properly by following them step by step is necessary to eliminate this issue. However, you are facing the same problems again & again. Call at +1-855-856-0042. Get additional assistance from professionals. They will furnish you with personalized solutions that might act as immediate resolutions. So, don't waste more time & pick up your phone.

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